Support
Trouble with Handler or the mobile app? Here is how to get help.
Contact us
Tell us what is happening and include the email address you sign in with. We reply by email.
Email supportUseful links
Frequently asked questions
I cannot sign in to the app.
Use the email address and password of your Handler account. If you forgot them, request a new password from the sign-in screen. If the device check fails, the app offers to continue from the web page.
I do not receive notifications.
Check that notifications are allowed for Handler in your phone settings, then that they are turned on in the Account tab of the app. Sign in again if they stay silent.
How does two-step verification work?
For a sensitive action, such as a ban or a settings change, Handler asks you to confirm your identity with biometrics, a passkey or a code. You can manage these methods in your account.
How do I delete my account?
From the Account tab of the app or from the account deletion page of the website. Deletion is permanent.